End User Tech Support - Part Time

First Quality was founded in 1989 and, in nearly three?decades, has grown to be a global privately held company with over 4,000 employees. Its corporate offices are located in Great Neck, New York, with manufacturing facilities and offices in Pennsylvania, South Carolina, Georgia, and Canada. First Quality is a diversified family of companies manufacturing consumer products ranging from Absorbent Hygiene (adult incontinence, feminine care, and baby care), Tissue (bath and towel), and Industrial (print and packaging materials and thermoformed plastics), serving institutional and retail markets throughout the world. First Quality focuses on private label and branded product lines.

Our core business philosophy is built on a proud culture driven by safety and quality, respect, humility, integrity, customer focus, and teamwork. With leading edge manufacturing technologies and processes and visionary leadership, First Quality is positioned to continue significant growth in the coming years. We are seeking an experienced End User Tech Support for our First Quality Enterprises, Inc. located in McElhattan, PA.?This is a long-term temporary part-time position.

Primary responsibilities include:

  • Identifying, diagnosing, and resolving level one issues in computer hardware and software in mainframe systems such as laptops and PCs.

  • Installing and upgrading hardware and software and providing complete assistance while configuring hardware, software, and peripherals of the end user systems.

  • Providing general desktop support, project coordination, imaging/ re-imaging PCs, and laptops.

  • Providing one-on-one assistance to the end user regarding the technical flaw, either by phone, emails, or in person.

  • Resolving network related issues like local area connection problem, network access, mails, internet, dial-ins, etc.

  • Coordinating with the third party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same.

  • Providing assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc. Divisional, local, enterprise incident management support.

  • Collaborate with Service Desk Lead\Divisional IT Leads\IS\FQ Businesses.

  • Assist in change management efforts.

  • Provide feedback to services and capabilities provided by IT.

  • Responsible for customer satisfaction, service level objectives and IT improvement plans

The ideal candidate should possess the following:

  • Currently Majoring in an IT related program and IT Hardware troubleshooting experience.

  • Strong problem solving and decision making skills with excellent written and verbal communications skills.

  • Fluent in English

  • Available an average of 20 hours per week between 8:00 and 5:00

Excellent compensation and benefits, which are effective the first day of employment!

For immediate consideration, please go to the Join Us section at www.firstquality.com

to complete our online application.




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